Are there any contracts to sign?
Absolutely not. There is an initial agreement that authorizes us to bill your credit card for monthly statements, but you can cancel service for any reason with 30 days written notice.

How do you bill for services?
Our preferred method of billing is via automated monthly credit card billing. This helps us
keep our cost low which will enable us to keep our rates more affordable. For customers that request invoicing, we can mail monthly invoices which are payable by check or credit card. If the invoice has not been paid by the next billing cycle, the account will be placed on a temporary disconnection status until the invoice has been settled.

A Telemessaging center? How is EasyAnswering different?
First: Whichever service you choose, the bottom line is that your calls are being handled by real customer service representatives and the quality of service will be 100% dependent on that individual’s training, attitude, and comportment. At EasyAnswering, Customer Service Representative (CSR) wages/benefits are substantially higher than competing answering services nationwide, thus insuring low turnover and top quality performance from long-term, career employees. Working conditions are superb: EasyAnswering provides a peaceful and pleasant operations department in vivid contrast to many telephone answering services that use an isolated, windowless and cramped ”boiler room” atmosphere. At EasyAnswering, our answering service operations department is literally in the center of our headquarter's office space and is not relegated to a back room, hidden from visitors.

Second: EasyAnswering operates with a focused concentration on a variety of special business categories. The classic telephone answering service caters to the entire range of businesses and professions and the result is a higher quality of service for all clients as our well-trained CSRs meet the needs of a seemingly endless array of business and professional client demands.

Third: At EasyAnswering, the 100% digital call center computer/telephone answering systems necessary to provide the integrated answering services are the most sophisticated and user-friendly available.

Fourth: Unusual for this industry, operation of the company is intensely strategically driven, based on written procedures for every facet of the operation (it is hard to believe but within this industry, almost no answering service businesses comprehensively document their procedures).

Totally Digital Call Center? What does that mean?
The bottom line is that our technology is profoundly more advanced than 98% of all answering services in the US and Canada. This means solid reliability, superior voice quality, numerous options for clients and a more flexible, user-friendly operating system for our telephone Service Representatives. Our philosophy is this: In order to provide superior answering service to our clients, the people who handle your calls must come first. Therefore, we provide them with the best call center tools available.

How will my business calls reach the call center?
Through various telephone company call forwarding switching features. By dialing a special code on your keypad, calls can be call-forwarded to EasyAnswering. When you are ready to take your own calls again, the system can be de-programmed by dialing another simple code. Other options include routing your calls to the telephone answering service only after a given number of rings, or if your lines are busy. Also, for some businesses, toll-free service which altogether bypasses the client’s offices is a popular option.

Who do I call if I have a question regarding my answering service?
Operational questions are handled by Operations Supervisors, one of whom is always on duty and/or available. You will also be contacted regularly by your Customer Service Representative in order to keep your answering service account information up to date and to insure that you are getting the most from your telephone answering service with EasyAnswering.

I am many miles from EasyAnswering, what about answering service reliability?
Since the year 2000, it’s been common for a business or professional office in one state to use a telephone answering service located in a distant state. The switched telephone network in the United States and Canada is more reliable than ever.  Long-distance rates absorbed by EasyAnswering are at historic lows.  Telephone conversations and data travel at light speed; there are no delays. The distance between the client and the call center simply does not matter. This is fortunate for you because now the highest quality telephone answering service available anywhere is at your doorstep.

Does EasyAnswering use the tools and processes that it sells to its clients?
Yes! In the operation of EasyAnswering, administrative and operations personnel use the same answering service tools and processes that are provided to clients. Internally, we face the same business challenges as our clients and we use the same tools to operate our own internal communications. Many of the products we offer were borne out of internal necessity, right here at EasyAnswering. We don’t just sell our answering service products; we use them and steadfastly believe in them.

What determines a high quality of answering service for my callers?
A highly dedicated, long-term staff is the simple, key element in providing superb quality answering service. Each Customer Service Representative is a career professional. Pay rates/benefits are higher than 98% of competing telephone answering services throughout the United States. As a result, staff turnover is low and dedication is high. The caller is treated in a courteous, professional manner and leaves the line confident that the message will be delivered. Names and numbers are correct, messages are complete. The caliber of service is "front office." The high quality of service may exude the image that we are not an answering service at all, but our TSR is actually part of the account’s front office staff.

What do you know about my business?
Our Customer Service Representatives will be trained based on the specifics and metrics given by our clients. Our representatives will be trained only on the specified industry that they will be assigned. (See our List of Clients)

What are my basic choices for call center service?
Approximately 95% of our customers use “traditional live” service in which our CSRs directly answer all incoming calls. The advantage of this type of service is that the caller will be immediately talking to a secretary; the call is instantly “captured” by a real person. This is critical for companies that are selling a product or service. Whichever service you choose, your account will be customized exactly to fill your needs. EasyAnswering telephone answering service is active 24 hours a per day, 7 days a week, including holidays.

What is the basis for EasyAnswering development?
With a history of industry innovation and leadership, our strategic objective is based on:
1. Impeccable staff performance through written documentation and procedures, training, testing and a generous pay-by-performance employee compensation and benefit package.
2. Cutting-edge technical call center innovation and state-of-the-art digital equipment.
3. Constant improvement/adjustment based on client feedback.

Can I listen to my calls on-line?
EasyAnswering Telephone Answering Service allows you to view all call activity 24/7. If you ever need to actually listen to a particular call, our Customer Service Department has the capability to email you the audio recording. This recording can then be saved and listened to at any time.

How does your receptionist know what questions need to be asked of the caller, and what information I require?
EasyAnswering Telephone Answering services are custom designed to your individual business requirements. Our programmers will design a screen layout that will enable our receptionists to ask the right questions, of the right people.

Is this a long term contract?
No. EasyAnswering telephone answering service operates on a month-to-month basis with a 30 day notice to cancel. There are no early termination fees. If it doesn’t work for you, then you are free to cease using it. We have numerous clients who have worked with this month-to-month arrangement for over twenty years.

If I am expecting a very important call, how can I be notified when it comes in?
You can change or amplify your standard instructions with just a simple call to the supervisor on duty. You might, for example, provide a reach number for the operator to call you directly at a specified location when your important call comes in. For certain critical situations, we can place the caller on hold while we contact you and... With your approval... patch both you and your caller together.

How can I be sure about the number of calls that you have serviced for me?/ How am i charged or billed?
You can check your account on the website to monitor all the calls received.  Or we can send you a report everyday regarding the calls that we received for you. The report will also include call logs that will show the time of the call, the phone number of the customer and the duration. We can also send you an MP3 copy of the voice logs for quality assurance reviews.

How long have you been in the industry? How long has the company existed?
EasyAnswering has been in the industry for 3 years already. We have proven our worth to more than 150 medium and large businesses already.

Can you answer my calls quickly and free of busy tone?
We at EasyAnswering are vigilant about monitoring call quality and average handling time. We make sure that all calls are answered in 3 rings. There is a continuous challenge to our staff to closely monitor and improve their Average Handling Time. We are dedicated to providing your customers exceptional customer service.

Do you have enough operators to handle any volume of calls?
We abide by our vow of excellence. We make sure that there are always available professionals to take in calls for you. EasyAnswering currently employs 120 professional agents to receive your daily calls.


How do you hire people? How can you assure me that you are giving me quality people?
During the application process all applicants go through a 100-item online exam to measure their intellectual capabilities. After which, they have to go through a series of interviews to prove their conversational and soft skills.

Are your agents adequately supervised? what is your agent supervisor ratio?
We can guarantee you that we have an extensive supervision of the people who take the calls for you. Agent – supervisor ratio is 5 : 1.

Are your publishings and rates written in plain easy to understand English?
Unlike other answering service providers, we issue or send out brochures as soon as the customer requests for them. We can give you offers that beat other prices, that’s why we are proud of our very affordable and quality packages. We give you excellent service and well published rates.

What professional organizations is your company member of?
EasyAnswering is a member of the Association of TeleServices International (ATSI), our local Better Business Bureau care program, and we are the authorized phone center for our local Chamber of Commerce.

What guarantees can I get that the privacy of my information and that of my clients are protected?
Your privacy is most important to us. We do not spam or list share, nor do we divulge or make available to any third party our subscription list or any information taken from messages. We make it sure that our professional agents are true to their vow of confidentiality. We protect our client information from unauthorized outside access by means of a software and hardware firewall protection. That includes State Full Packet Inspection, which gives us excellent intrusion protection. We also implement what we call a pen and paperless campaign to make sure that our agents cannot write down any information. We also monitor the movement of their cursor.

Do you have any back-up facility in the place of hardware or software failure?
We have a back up system located off site with a 24-hour technician available.

Can my service be set up quickly and easily?
As long as all documents are signed within the day, your account can be set-up in 24 to 48 hours. We can send you a report everyday regarding the calls that we received for you. The report will also include call logs that will show the time of the call, the phone number of the customer and the duration. We can also send you mp3 copy of the voice logs for QUALITY ASSURANCE review.