Call Answering Service
From making initial greetings to handling urgent calls and generating leads, Easy Answering tailors its contact service solutions to your business demands. We offer Inbound Call Answering Services, Outbound Call Answering Services, Telemarketing Services, and Pay Per Performance Services. Our teams of Customer Call Representatives are comprised of experienced and well-trained employees excelling in this industry. Professionals in their own right, our representatives are experts in relaying and noting information. As your 24/7/365 live call center outsourcing partner, you are assured of striking the right balance through our proven effective managing approach in handling your customer contacts.
Acquiring the services of our Customer Call Representatives, expect them to function like your very own personnel working directly under your wing. Hence, you are rest assured that your customers are always well taken care of. With regards to the manner whereby your messages are handled, you can choose from our prepared delivery options, ranging from email to voicemail to online access. Should you prefer it, we can customize a set of service options for transferring calls straight to your team.
Our call answering services give you the following advantages:
- Toll Free Number
Acquiring our call answering service automatically entitles you to your very own toll free number. - Message-Taking
Let our team of Customer Call Representatives take charge of the correspondence details for you. Besides excelling in handling your customers, you can rely on them for efficiently taking down messages and relaying them either directly to you or your team. - Virtual Receptionist
Up the advantages of your Live Operator messaging with the benefits given by a state-of-the-art IVR system. The IVR works to provide you with the following functions:call screening, routine collation of messages, notification of new messages, and many more. For callers who match your specifications, they get a more specialized correspondence treatment from one of our Live Operator agents. - On-Call Schedule Manager
Our on-call schedule manager lets you have full control over the escalation process to be followed by our agents with the assurance of a secure Internet connection. By this you can freely modify your on-call schedule, which involves creating, editing, and deleting personnel and their availabilities; as you see fit. Moreover, with our sophisticated voicelogger technology, all your calls are digitally and securely recorded in our searchable database, which ensures that all data is legally protected, as you are given easy access to your calls any time. - Direct Response
For product and service offerings promoted on network and cable television, radio, newspapers, direct mailings, and the Internet; you can count on us to deliver outstanding results via our dedicated 24/7/365 direct response service. Tackle problems typically associated with traditional direct marketing—lost sales, untrained call center agents, busy signals, and/or dropped calls—with our 24/7 business support. With our routing technology, flexible scheduling systems, excellent training, and years of experience; you are assured of business success. - Customer Services
The manner whereby customer services are handled plays an integral role in your company's value proposition. In acquiring the service of our team, expect only the best results that do not only answer demands, but may even transcend your expectations.
By inbound call center service, we refer to calls consumers make to get any of the following: report about a problem, information, or assistance request. Since such calls should not incur toll charges on the consumers' part, subscribers afford toll free numbers with an 800 or 888 prefix. Overall, inbound call services are indispensable to most major business functions like utility companies and mail-order catalog firms. However, the cost of maintenance required to set up and operate a fully functional in-house inbound call center arm can prove much higher compared to outsourcing the tasks to a reliable call answering service provider like Easy Answering.
Entrusting your inbound call service needs to us, be assured that we would deliver no less than what you expect. With our team comprised of well-trained call center representatives, count on us to handle all responsibilities and details covering all your inbound call service needs:
- Taking Orders
In taking orders, it is best to have your customers contact a specified number, so they can speak live to an attending customer agent who would be in charge of taking down and relaying their orders.
For direct marketing campaigns, the significance of a good competent team of agents well-versed with taking and accepting customer orders cannot be argued upon. Once a potential customer decides to buy, it is imperative that you have several support channels that allow for the placement of orders in an efficient and friendly environment.
In acquiring our order-taking services, we would give you a toll free number, which your customers can access for placing their orders. Regardless of how immense the volume of your customers or extensive your product catalog, our agents can take care of all order-taking tasks - Sales
Rely on our professional agents duly trained in marketing your additional products and services whose value is either higher or comparable to those the customer regularly purchases or subscribes to. - Generating Leads
The task of generating leads involves collating data that contributes to directing and increasing consumer interest in your products and services. This information plays a significant role in boosting your company's sales force advantage in making and increasing sales opportunities. - Providing Tech Support
Customer assistance involving technical problems or questions associated with your company products and services are handled with ease by our competent agents. - Help Desk Services
Allow our agents to tackle typical inquiries concerning your products or services using credible information and assistance resource delivered in a most congenial and enterprising manner possible. - Scheduling Appointments
With the many challenges confronting professionals and professional businesses alike, scheduling appointments is but an added burden that could easily be dealt with through the aid of our agents. This is a most effective 24/7 marketing tool for mortgage brokers, insurance agents, financial planners, contractors, and service oriented businesses—medical practices, restaurants, beauty salons, hairstylists, hotels, and massage therapists. Our appointment scheduling service provides a shared "online appointment book." - Conducting Surveys
Surveys are widely used by social scientists, market researchers, statisticians, and pollsters for establishing information concerning numbers and proportions concerning your products or services. Besides, they also serve as an effective tool for determining public feedback and opinion on existing or recently released products and services. - Doing Market Research
The systematic collation of customer-associated data, which also includes recording and analysis, involves doing thorough market research on your competitors and products'/services' niche. Market research is indispensable to the following business functions/purposes: creating business plans, improving existing products and services, launching new ones, market expansion, etc.